Help centre
Answers to common questions. Still stuck? Raise a ticket from your account settings.
I won an auction. What now?
You'll get a notification and an order under Account → Won auctions. Pay within 24 hours by UPI, card or net banking.
Can I cancel a bid?
No. Every bid is a binding offer and is recorded permanently. Bid carefully.
Why did the auction clock jump?
A bid arrived in the last few seconds, so the clock extended (anti-sniping). It keeps auctions fair for everyone.
The video is not loading
Check your connection. The page reconnects automatically. Bidding and chat keep working even if video drops.
How do refunds work?
Open the order and tap “Request refund / return”. See the refund policy for timelines.
A seller asked me to pay outside BazaarLive
Don't. Report the message from chat (⋮ → Report). Off-platform payments lose buyer protection.
How do I become a seller?
Go to Sell on BazaarLive, create your shop and complete PAN/GSTIN verification.
How do I delete my data?
Settings → Help & support → raise a “Data request” ticket. We follow the DPDP Act.
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