Draft template — pending review by qualified Indian legal and tax professionals. Not legal advice.
Terms of Service
Who we are
BazaarLive is an online marketplace (an “e-commerce entity” under the Consumer Protection (E-Commerce) Rules, 2020) where independent sellers list and sell goods, including through live video shows and auctions. BazaarLive is not the seller of items listed by sellers.
Eligibility
You must be 18 or older and able to enter a binding contract under the Indian Contract Act, 1872. One person, one account. Sellers must complete KYC (PAN, and GSTIN where required).
Bidding is a binding offer
Each bid is a binding offer to buy at that price. The winning bidder must pay within the payment deadline shown (default 24 hours). Unpaid wins expire, and repeated unpaid wins pause bidding on the account.
Prices and taxes
Prices are in Indian Rupees and include GST unless stated. Shipping is shown before payment. The final payable amount is calculated by our server.
Payments
Payments are processed by our licensed payment partner. BazaarLive never stores card numbers.
Prohibited conduct
No shill bidding, collusion, fake accounts, harassment, off-platform payment requests, or listing prohibited goods. We may suspend accounts, cancel auctions under our policy, and report unlawful activity.
Liability
Sellers are responsible for the goods they list. BazaarLive provides buyer protection as described in the Refund Policy. Nothing limits rights you have under the Consumer Protection Act, 2019.
Grievances
See the Grievance Officer page. We acknowledge complaints within 48 hours and resolve them within one month, as required by the E-Commerce Rules.
Governing law
Indian law. Courts at [city to be confirmed] have jurisdiction, subject to consumer-forum rights.