Draft template — pending review by qualified Indian legal and tax professionals. Not legal advice.
Privacy Policy
Data we collect
Account data (name, email, mobile, addresses), seller KYC (PAN, GSTIN, documents), activity (bids, chats, orders, watch-time), device and technical data (IP hash, browser). Payment instruments are handled by the payment provider, not stored by us.
Why
To run your account, live shows, auctions, payments, delivery, fraud prevention, legal compliance (tax, KYC, record-keeping), and — with your consent — marketing.
Consent and your rights (DPDP Act, 2023)
You can access, correct and erase your personal data, withdraw consent, and nominate someone to exercise rights. Raise a request from Settings → Help, or write to the Grievance Officer.
Sharing
With sellers (only what's needed to fulfil your order), payment and logistics partners, and authorities where the law requires. We do not sell personal data.
Video
Live shows are broadcast to viewers. Recording is off unless the seller enables it and viewers are notified.
Retention
Order, tax and payment records are kept for the periods required by Indian law (e.g. GST records). Other data is deleted or anonymised when no longer needed.
Security
Encrypted transport, hashed passwords, role-based access, audit logs and least-privilege database rules.