Draft template — pending review by qualified Indian legal and tax professionals. Not legal advice.
Grievance Officer
Contact
Grievance Officer: [Name to be appointed], BazaarLive, [registered address]. Email: [grievance@ — to be set up]. Hours: Mon–Sat, 10 am – 6 pm IST.
Timelines
Acknowledgement within 48 hours; resolution within one month of receipt (Consumer Protection (E-Commerce) Rules, 2020).
In-app
Logged-in users can raise a ticket from Settings → Help & support.